Lance Jones
Director of Competitive Intelligence
Keynote Systems
Lance has more than 6 years of experience in online customer experience management. By combining traditional market research methods with online behavior testing, Lance has helped dozens of Fortune 500 clients in the financial services, retail, search, and travel industries achieve a much better understanding of their customers' expectations and interactions on the Web. He currently leads Keynote's competitive intelligence program and benchmarking efforts, conducting analyses and presenting findings to clients across Canada and the US. Prior to his customer experience career, Lance worked as a management consultant for PricewaterhouseCoopers.
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